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Return & Refund Policy

In the event that you receive any of our products that are faulty, please advise us within the time frame given below and we will process the situation.

INTERNATIONAL

  • Exchanges (full price items) up to 45 days from date of purchase
  • Exchanges (sale items) up to 45 days from date of purchase
  • Refund (full price items) up to 45 days from date of purchase

INDONESIA

  • Exchanges (full price items) up to 7 days from date of purchase
  • Exchanges (sale items) up to 7 days from date of purchase
  • Refund (full price items) up to 7 days from date of purchase

Return and Refund process

If the goods are faulty and you would like to return them to us, please follow the simple steps below:

  1. Please send us an email along with a photo of the product and please explain the fault or problem with as much detail as possible, our email address is online.greenrock@gmail.com
  2. Once confirmation has been given by Green Rock, we will provide and address either in Australia or Bali, to which goods should be returned.
  3. Upon receipt of the goods we will inspect them and providing they are in good order we will either authorize a credit or return.

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